Most retailers on Quidco offer different cashback rates depending on what you buy. You'll see these listed under the retailer's page with details on specific products or categories that qualify for each rate. However, sometimes you may see your cashback track lower than expected, and it may uplift to the correct amount when the retailer has confirmed it. Let's talk a bit more about the above two scenarios:
Tracked Rate vs. Selected Rate: Sometimes, the rate that tracks might be different from the one you saw while browsing. This happens because the specific product(s) you purchased may qualify for a different rate within the retailer's offerings. For example, you might see "up to 10% cashback," but your cart contains an item eligible only for 5% cashback. The tracked rate will then reflect the 5% applicable to your purchase.
Uplifting rates: With some retailers, cashback rates may be tracked lower when you make a purchase until the retailer has confirmed it. These are just quirks that will correct themselves once the cashback has been confirmed.
Retailers who track differently until confirmed
Argos
Cashback will track at 0.5% or 1.5% and will uplift to the correct rate once it has been confirmed by the retailer
Boots
Cashback will track lower and will uplift to the correct rate once it has been confirmed by the retailer
Currys
Cashback will track at 1% and will uplift to the correct rate once it has been confirmed by the retailer
eBay
Cashback will track at 1% and will uplift to the correct rate once it has been confirmed by the retailer
ASOS
Cashback will track lower and will uplift to the correct rate once it has been confirmed by the retailer
Holland & Barratt
Cashback will track at 1% and will uplift to the correct rate once it has been confirmed by the retailer
How to check your cashback rate in your account
When you log into your Activity page, you will see what your cashback is tracking at initially under 'Tracked' and once the retailer has confirmed the cashback, this amount will be uplifted to the correct cashback amount.
So, to recap, here's the important points to remember:
The product you purchased might be eligible for a different rate than you thought.
Some retailers track at a lower rate and then uplift to the correct rate once it's been confirmed by the retailer.
Still not right?
If the cashback rate has not changed to the correct amount when your purchase has been confirmed, it might be that the retailer doesn't pay cashback on the total purchase amount including VAT, delivery or admin charges. You can check this on the retailer's page.
If none of the above applies, you can raise a claim for an incorrect cashback amount here - https://www.quidco.com/new-enquiry/