At Quidco, we're dedicated to making your cashback experience smooth and rewarding. However, we know that sometimes you might see your cashback tracking at a lower amount than anticipated. Don't worry, we're here to clarify why this happens and ensure you're getting the most out of your cashback earnings.
The Mystery of Varying Cashback Rates
Most retailers on Quidco offer a range of cashback rates, each tailored to specific product categories or promotions. You'll find these rates clearly listed on the retailer's page, making it easy to see how much cashback you can earn on different items.
However, two scenarios might lead to a temporary difference between your expected cashback and the amount tracking in your account:
Tracked Rate vs. Selected Rate: The rate that tracks might sometimes differ from what you initially saw while browsing. This happens because the product(s) you purchased might qualify for a different cashback rate within the retailer's offerings. For instance, you might see "up to 10% cashback" on the retailer page, but your purchase includes items eligible for only 5% cashback. In this case, the tracked rate will initially reflect the 5% applicable to your actual purchase.
Uplifting Rates: With some retailers, cashback rates may initially track lower until the retailer confirms your purchase. This is simply a temporary placeholder and will automatically uplift to the correct rate once confirmation is received.
Retailers with Uplifting Rates
Here's a handy table highlighting the retailers retailers known for tracking lower before your cashback is confirmed:
Retailer | Initial Tracking Rate | Notes |
Argos | 0.5% or 1.5% | Uplifts to correct rate after confirmation |
ASOS | Lower | Uplifts to correct rate after confirmation |
Boots | Lower | Uplifts to correct rate after confirmation |
Currys | 1% | Uplifts to correct rate after confirmation |
eBay | 1% | Uplifts to correct rate after confirmation |
Holland & Barrett | 1% | Uplifts to correct rate after confirmation |
Hotels.com | Lower | Uplifts to correct rate after confirmation |
John Lewis & Partners | Lower | Uplifts to correct rate after confirmation |
Lego | Lower | Uplifts to correct rate after confirmation |
Samsung | Lower | Uplifts to correct rate after confirmation |
TUI | Lower | Uplifts to correct rate after confirmation |
Check Your Cashback Rate
Log into your Activity page to see the initial cashback amount tracked under 'Tracked'. Once the retailer confirms your purchase, this amount will be uplifted to the correct cashback rate.
Key Points to Remember
The product you purchased might be eligible for a different cashback rate than you initially thought.
Some retailers track at a lower rate initially and then uplift to the correct rate once your purchase is confirmed.
Still Not Right?
If your cashback hasn't updated even after the retailer has confirmed your purchase, there might be a couple of reasons:
Exclusions: The retailer might not offer cashback on the total purchase amount, excluding things like VAT, delivery charges, or admin fees. You can always double-check this on the retailer's page on Quidco.
Other Issues: If none of the above explanations seem to apply, feel free to raise a claim for an incorrect cashback amount here.
Maximise Your Cashback with Quidco
We hope this information has shed light on the mystery of varying cashback rates. Remember, Quidco is here to help you make the most of your shopping! Start browsing our wide selection of retailers and earn cashback on your everyday purchases today.