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How to find your order or transaction reference when raising a claim
How to find your order or transaction reference when raising a claim
Updated over a week ago

Having trouble finding your reference number to raise a claim for retailer cashback? We've got your covered!

Important notice: You cannot raise claims for any insurance or Quidco Compare purchases. Please contact Quidco Support for further assistance if required.

Don't worry if your cashback hasn't shown up yet! We can help you create a missing cashback claim to escalate with the retailer. To get started, we'll need some information to investigate your claim. This usually includes your order reference number, which can be tricky to find depending on the store.

Finding Your Order Reference Number

  • Check your confirmation email: The retailer usually sends this email after your purchase. Look for an order number, confirmation ID, or similar identifier.

  • Log in to your retailer account: Most online retailers have an "Orders" section where you can find past purchases and their reference numbers.

  • Need specific help? Don't sweat it! We've got you covered for some popular stores:

Examples: Finding Order References for Specific Retailers

Below are a few examples of what the order references are for some retailers.


How to Find Order Reference


9 or 10 digit order number (not the one starting "FT"), catalogue number, amount of units purchased, amount paid per item (all in confirmation email)


Transaction ID (format: "102206c46664cc267eec9e8e86569d") or payment ID (format: "218093253"). If stuck, contact NordVPN support.


Log in, click "My Stuff" > "My Groupons," order number is bottom left. See our guide with screenshots: click here

First Direct

8-digit bank account number (on your card or online banking). Wait a few days after account approval before claiming.

We're here to help

We understand order references can be confusing. If you provide the wrong information or need more help, our friendly support team will reach out to guide you through the process. Don't hesitate to contact us if you have any questions!

Bonus Tip: If you can't find your order reference number, try contacting the retailer directly or providing other relevant purchase details (e.g., date, amount) in your claim.

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