MONY Group

How to make a complaint with Quidco

Troubleshooting

Find out why you may be having issues withdrawing your cashback

I can't make a withdrawal

Why has the requested withdrawal failed?

Withdrawing Your Cashback

Why your cashback could be tracking differently than expected

Everything you need to know about retailer-specific tracking amounts

There are a few reasons as to why your purchase may not have tracked, This article is to help you find out why this may have happened

Why didn't my cashback track?

Why has my purchase tracked with amount £0?

Why has my cashback been declined?

My cashback is not the correct amount I was expecting

Why hasn't my Amazon cashback tracked?

Purchase Tracking

What is a claim and when are they needed?

Why can't I raise a cashback claim?

Why has my cashback claim been declined?

Claim statuses - what do they mean?

Why is my cashback claim taking so long?

Cashback Claims

I opted in to a bonus but my purchase didn't track

Why has my bonus been declined?

My purchase hasn't linked to the bonus

Issues with voucher codes or offers

Bonuses, Boosts & Voucher Codes

I can't sign in

You can't access your account, or part of your account has been restricted

My account has been blocked

Why might Quidco accounts get blocked, and how can they be unblocked?

Your Account

A retailer link isn't working

Have I received a phishing email?

How to add a screenshot to a conversation

General Issues

Quidco Limited is an appointed representative of MONY Group Financial Limited, which is authorised and regulated by the Financial Conduct Authority (FCA FRN 303190). Please note only the following products are regulated by the FCA; Insurance, credit cards, loans, mortgages, pensions, investments.

MONY Group Financial Limited, registered in England No. 3157344. Registered Office: MONY Group House, St. David's Park, Ewloe, CH5 3UZ.

Registered under the Data Protection Act No. Z9450695.

Quidco Account Holder Agreement

Quidco Premium

Create Cashback Claim

Privacy Policy

Quidco Compare

Accessibility

Cookies Policy

Quidco Cashback Reminder

Modern Slavery Statement

Legal

Tools & Features

Support

Go to Quidco

Your Activity

Raise a claim

Find answers and get help from Intercom Support and Community Experts

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