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Cashback Claims
What is a claim and when are they needed?
What is a claim and when are they needed?
Updated over a week ago

You may need to raise a claim if there is an issue with your cashback. This will manually track your cashback as opposed to it automatically tracking. Below are the types of claims you may need to raise and when you will want to do so.

Missing Cashback claim

A missing cashback claim is raised to dispute why the cashback hasn't tracked into your account.

You will need to raise a claim if your cashback hasn't tracked within 72 hours of your purchase, and your purchase was made less than 45 days ago.

To help us process your claim as quickly and efficiently as possible we will require certain information from your email confirmation receipt, please have this to hand when submitting a claim.

An Incorrect Amount claim

An incorrect claim is raised to dispute the amount of cashback that is tracking against your purchase.

Cashback can be lower than expected for the following reasons:

  • Some retailers don't pay cashback on VAT or additional charges or taxes

  • Some retailers don't pay cashback on delivery charges

  • Some retailers track purchases at a low rate and then uplift them to the correct rate on confirmation

  • You used an unauthorised voucher code in your purchase

If you feel that the above doesn't apply, you will need to raise a claim.

If your cashback is tracking at £0, please read our article for further help on this: Why has my purchase tracked with amount £0?

Important note

Sometimes, the rate that tracks might be different from the one you saw while browsing. This happens because the specific product(s) you purchased may qualify for a different rate within the retailer's offerings. For example, you might see "up to 10% cashback," but your cart contains an item eligible only for 5% cashback. The tracked rate will then reflect the 5% applicable to your purchase.

A Declined Cashback claim

A declined claim is raised to dispute why your cashback has been declined.

Cashback can be declined for a variety of reasons such as:

  • You used an unauthorised voucher

  • You didn't meet the terms set on the retailer page

  • Your purchase wasn't covered by the cashback rates

If you feel that the above doesn't apply and you do not agree with the decision to decline, then you will need to raise a claim. You can do this if your purchase was within the last six months.

To help us process your claim as quickly and efficiently as possible we will require certain information from your email confirmation receipt, please have this to hand when submitting a claim.

How to make a claim

If you need to make a claim to track your cashback, you'll just need to fill in a few details about your purchase on this claims form.


Don’t worry if you raise a claim and don’t hear from us for a while, all claims are handled by our specialist team who deal with the retailers and we'll provide updates through your Quidco activity in the claims section.

Certain retailers don't accept cashback claims, which means that if your purchase doesn't track or is declined, unfortunately we'd be unable to take this further. If a retailer doesn't accept claims you'll be able to see this on the 'Good to know' section on the retailers page.

Why can't i raise a cashback claim?

Although, we do everything we can to make it easy for you to raise a missing or declined cashback claim, sometimes there may be reason why you are unable to. You can find out more about why sometimes you cannot raise a cashback claim here

How to cancel a cashback claim?

If you need to cancel a cashback claim, please contact our customer support team with your claim ID and we can arrange that for you. You can find your claim ID in the activity section of your account.

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