What should I do if I accidentally created an account with my Apple ID and cannot access my original account?
If you have inadvertently created a new account using your Apple ID and are unable to access your original account, follow these steps to resolve the issue. This process will help you regain access to your primary account and avoid confusion caused by duplicate or unused accounts.
If you sign into Quidco using your Apple ID, if the Apple ID isn't the same as the one you normally use to access Quidco, or you've used Apple's "Hide My Email" feature, it'll create a second Quidco account.
Issue Identification
If you suspect that you have accidentally created an account with your Apple ID or are unable to see your previous cashback transactions, it is likely that you logged into the app with an incorrect or unintended account credential.
Solution Steps
1. Verify the Correct Login Credential
Confirm the email address or authentication method (e.g., Apple ID) used to create your original or primary account. Your correct cashback transactions and account data will only be accessible using the original email or credentials.
You can check the email address you're logged in with by navigating to the account settings within the Quidco app.
2. Logging Out and Logging Back In
Log out of the app completely from the newly created Apple ID-based account.
Log back in using your regular email address or the credentials associated with your original account. Ensure you enter the correct email or method of authentication.
3. Withdraw Funds from the Unused Account (if applicable)
If the mistakenly created account contains any balance or funds, please withdraw these funds before proceeding with account closure. This ensures you avoid losing any money.
4. Close the Duplicate Account
Duplicate accounts, especially those created unintentionally with your Apple ID, can usually be closed once you've accessed your primary account and resolved any issues. This step helps prevent further confusion and ensures smooth navigation within the platform.
5. Confirm Access to Cashback Transactions
Log in to your original account with the correct email/credentials, and verify that your cashback transactions and account-related data are available. Missing cashback is often due to accessing an unintended or new account.
6. Preventative Advice for Future Account Management
To avoid these issues in the future:
Always use the same email address or authentication method (such as Apple ID) when logging into your account.
If you use Apple ID, ensure it is linked correctly to your primary account.