How to contact us

Find out how to use our help center and how you can get in contact with our support team and speak to an agent.

Updated over a week ago

At Quidco, we believe that cashback should be simple for everyone. That's why we've created a comprehensive Help Centre and offer a variety of support options to help you get the most out of your Quidco membership.

We understand that everyone has different needs, so we offer a variety of ways to get support.

Check out our Help Centre first

The Quidco Help Centre holds lots of useful information for the majority of your frequently asked questions. You can access the Help Centre through Messenger, or by visiting it directly.

Have a look around, or if you have a specific query, you can type this into the search bar using keywords.

You have the chance to rate our articles at the bottom of the page, and we'd appreciate any feedback that you have so that we can improve the Help Centre.

How to speak to us

We've hopefully covered the majority of your questions in the Quidco Help Centre, but we understand you may need a bit more tailored support.

You can reach us via Messenger on our website, or in the app. Look out for the blue Messenger button in the bottom right-hand corner of your screen!

If you're using our app, tap the Support tab, then Messenger.

Messenger is a great way to find the answer to your question quickly, no matter what device you're using.

From Messenger, you'll have full access to the support articles in the Quidco Help Centre, but you can also start a conversation.

When you send us a message, our handy Quidbot will first try to answer your question, but if it cannot help you, it will send your conversation to the Quidco team.

Please note

Messenger is a bit different to traditional live chat, which means you may not always get an immediate response. Think of it like sending an email, but in a more conversational style! We'll always let you know the expected wait time for a response when you choose to send us a message.

Our support team is here to help you with anything you need, from troubleshooting cashback problems to learning how to use our new features. We're passionate about providing excellent customer service, and we're always happy to go the extra mile to help our members.

Whether you're a new Quidco member or a seasoned pro, we're here to help you make cashback simple. So, if you have any questions or need help with anything, please don't hesitate to contact us.

Need a different way to talk with us?

We offer a callback service for people with different needs, including those who have disabilities or impairments that make it difficult to type or read. We understand that everyone has different needs, and we are committed to providing a service that is inclusive and accessible to everyone.

Please let us know if you require us to call you and we'll be in touch as soon as possible.

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