Claim Statuses - What They Mean
When you raise a missing or incorrect cashback claim, it goes through several stages. Here's what each status means and what to expect next.
How to Check Your Claim Status
Visit your Activity page at https://www.quidco.com/activity/ and filter by "claims" to see all your claim statuses. Click any claim for detailed information.
Raising a Claim with Fin (Our AI Assistant)
The fastest way to raise a missing cashback claim is through Fin, our AI assistant.
Fin makes claiming easier and more accurate:
Simply upload a screenshot of your order confirmation email
Smart extraction technology automatically reads your order details
Built-in eligibility checks verify your claim meets standard requirements before submission
Higher success rates - reduces declined claims by catching common issues upfront
Just tell Fin about your missing cashback and follow the prompts. Fin will guide you through each step.
Note: For incorrect cashback amounts or declined cashback queries, please use our claims form at https://www.quidco.com/new-enquiry/ (this coming to Fin soon!).
Claim Status Definitions
Claim Processing
What it means: Our team is reviewing your claim before sending it to the retailer.
What happens next: We'll verify your claim details and either request additional information or send it to the retailer. This typically takes 1-3 business days.
Action required: None - we'll contact you if we need anything.
Further Information Required
What it means: We need additional details before we can send your claim to the retailer.
What happens next: Our team has emailed you explaining what information is needed (e.g., clearer order confirmation screenshot, transaction details, or additional documentation).
Action required: Check your email and reply with the requested information to proceed with your claim. You can also respond directly through Fin for faster processing.
Sent to Retailer
What it means: Your claim has passed our checks and we've escalated it to the retailer for their decision.
What happens next: The retailer will review your purchase details and decide whether to approve or decline the cashback. This can take 30-60 days depending on the retailer.
Action required: None - you'll be notified once the retailer makes a decision.
Retailer Decision - Approved
What it means: Good news! The retailer has approved your claim and marked it as "to be paid."
What happens next: You'll receive your cashback once the retailer sends the payment to us, then it will become payable in your account.
Action required: None - your cashback will appear in your account balance automatically.
Declined
What it means: The retailer has determined your purchase wasn't eligible for cashback.
Common reasons for declined claims:
Purchase made without clicking through Quidco
Using voucher codes not listed on Quidco
Returning or cancelling items
Purchase doesn't meet retailer's cashback terms
What happens next: You'll receive an email explaining why the retailer declined your claim.
Action required: If you believe your claim was declined in error, please submit details through our claims form at https://www.quidco.com/new-enquiry/ (this will be updated to Fin soon). You cannot re-raise the same claim without providing new information or evidence.
When Can You Raise a Claim?
You can raise a claim if:
Your cashback hasn't tracked within the expected timeframe - use Fin for the fastest experience
The tracked amount is incorrect - use our claims form at https://www.quidco.com/new-enquiry/ (this will be updated to Fin soon)
Ready to claim missing cashback? Just ask Fin "I need to raise a missing cashback claim" and have your order confirmation email screenshot ready.