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Why has my cashback been declined?
Why has my cashback been declined?
Updated over a week ago

Declined cashback - an overview:

As a member of Quidco, you're likely familiar with the exciting opportunities to earn cashback on your online purchases. However, we understand that it is disappointing to discover that your cashback has been declined. In this guide, we will explore some common reasons why cashback may be declined and provide insights to help you understand and potentially resolve these issues.

Here's an overview of common reasons why cashback can be declined:

  • Ineligible transactions: returning, cancelling or amending a purchase you made can sever the link between Quidco and the retailer.

  • Purchase was made offline: cashback is typically only paid to purchases made online only, rather than in-store or over the phone.

  • Cashback was paid to another referrer: another website (such as a price comparison website or a discount / voucher code site) was seen as the referrer, and the commission wasn't paid to Quidco.

  • Terms and conditions weren't met: retailers may have specific terms and conditions that need to be met for cashback to be paid.

  • Vouchers or discount codes were used: typically using third-party codes or paying with vouchers can invalidate cashback.

  • The retailer has ceased trading: unfortunately, it may not be possible to pay cashback for a purchase made with a retailer that has ceased trading or gone into administration.


Ineligible transactions

Sometimes, your cashback gets declined due to the following reasons:

  • Returns, cancellations, or order amendments: if you return an item, cancel your order, or make changes to it, it can impact the cashback and Quidco may no longer be seen as the referrer for the purchase. Cashback is typically awarded for completed purchases.

  • Not purchasing solely online: it's essential to note that cashback generally applies to online purchases only. Unfortunately, in-store purchases, over the phone, or other non-online methods may not qualify for cashback.

Another referrer got the credit

Occasionally, another referrer may receive the credit for your cashback instead of Quidco.

  • Alternative Referral Sources: if you accessed the retailer's website through a different referrer, such as a price comparison or voucher site, they might receive the cashback commission instead of Quidco. To ensure proper tracking, please access the retailer's website directly through Quidco.

    Additionally, if you've visited several different websites to compare prices, you may want to clear your browser's cookies before purchasing through Quidco to help the purchase track correctly through Quidco rather than one of the other websites. Our Managing Cookies guide covers how to clear your cookies and ensure they're enabled in your browser.

Terms and conditions weren't met

Ensuring compliance with the retailer's terms and conditions is crucial to avoid cashback declines. Consider the following points:

  • Retailer-specific terms: retailers may have specific requirements for cashback eligibility - these are listed on the retailer's page on Quidco. Take a moment to review these terms and conditions when making a purchase. Cashback may only be available on certain items, which will be outlined on the retailer's page.

  • Unauthorised voucher or gift codes: Using a voucher code or gift code that is not authorised by Quidco can result in cashback being declined. Stick to the approved voucher codes provided by Quidco to avoid any issues.

Merchant declines

There are cases where cashback declines are related to issues with the merchant. Please keep the following situations in mind:

  • Merchant closure or administration: If the merchant has ceased trading or gone into administration, it can affect your cashback. Unfortunately, it may not always be possible to receive cashback for purchases made with such merchants.

Tracking and validation periods

Understanding the timeframes involved in the cashback process is important. Let's explore these periods:

  • Tracking period: It may take a few hours or even a few days for your purchase to be tracked and reflected in your Quidco account. Please allow sufficient time for the tracking process to complete. You can check how long these typically take to track on the retailer's main page on Quidco.

  • Validation period: Retailers typically have a validation period during which they verify the transaction details before confirming the cashback.

How to resolve declined cashback

If you don’t think any of these apply to your purchase, please raise a declined cashback claim, and we'll contact the retailer to find out why they declined the cashback.

It's worth noting that you cannot raise a claim if you already have a claim raised on a purchase.

Some retailers will not allow claims and in these rare situations, we'll outline this in the 'Good to know' section of the retailer's Quidco page. If this is the case, unfortunately, we will not be able to investigate your decline further.

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