Cancelling a cashback withdrawal
If you have requested a cashback withdrawal and would like to cancel this request, simply go to your statement page, and you should see a 'cancel' link next to the withdrawal you requested.
If you are unable to see the 'cancel' button, unfortunately, this means it is too late for you to cancel the request. However, you can contact the support team via Messenger to see if there is anything that can be done to stop the withdrawal.
Your withdrawal request can take up to 6 workings days to reach you via your chosen method from the date that you requested.
My cashback was withdrawn and I didn't request this
If you've spotted that your cashback has been withdrawn and you didn't request this, please contact our team as soon as possible so that we can make sure your account is secure, if you've been able to cancel the withdrawal.