At Quidco, we understand that earning cashback is a key part of your online shopping experience. We're here to help you maximise your rewards and make the most of every purchase. Sometimes, cashback tracking might not work as expected, and we want to shed light on how the process works and provide tips to ensure you get all the cashback you deserve.
How Cashback Tracking Works
Imagine cashback as a journey with a few steps involved:
Click & Connect: When you click a retailer's offer on Quidco, you're creating a special link between your shopping trip and your Quidco account. This link is how we know to reward you.
Shop & Secure: As you shop, our system works behind the scenes to track your eligible purchases. It's like a digital handshake between Quidco and the retailer, confirming your cashback.
Confirmation & Cashback: Once the retailer confirms your purchase, your cashback starts its journey to your Quidco account. This can take a little time, as retailers have different processing speeds.
Why Cashback Tracking Might Hit a Snag
Think of cashback as a journey with a few steps involved. Sometimes, things don't go exactly as planned, and your cashback might hit a snag. Here are some of the common reasons why:
Offer Details: Each retailer has its own rules about which products qualify for cashback. It's always a good idea to double-check the offer details to make sure your purchases are eligible.
Order Changes: Changing your order after you've made it – like cancelling items or returning things – can sometimes disrupt the cashback process.
Staying on Track: To ensure your cashback tracks correctly, it's best to stay on the retailer's website throughout your shopping journey. Switching between browser tabs or navigating away to do price comparisons on other sites can sometimes interrupt the tracking process.
Technical Hiccups: A stable internet connection and the right browser settings are important for cashback tracking. Think of it like having a clear road and a well-maintained vehicle for your cashback journey! Make sure your browser allows cookies and pop-ups, and try to avoid using a VPN while you're shopping.
Voucher Codes: While we love a good deal, using voucher codes that aren't provided by Quidco can sometimes interfere with cashback tracking.
Referrer Recognition: For cashback to track successfully, Quidco needs to be recognized as the referrer that led you to the retailer's website. Occasionally, complex technical interactions can disrupt this recognition, even if you clicked through from Quidco.
Time: It takes time for retailers to confirm your purchase and for us to receive the cashback details. This can vary depending on the retailer, so be patient and check the estimated tracking time on the retailer's page.
Tips for a Smooth Cashback Journey
Read the Fine Print: Familiarise yourself with the retailer's cashback terms and conditions before you start shopping.
One Smooth Transaction: Complete your purchase in a single session to avoid any interruptions to the tracking process.
Check Browser Settings: Ensure your browser settings allow cookies and pop-ups for seamless tracking.
Clear Cookies Regularly: Start fresh by clearing your browser cookies before each shopping trip through Quidco.
Avoid Voucher Codes (Unless Specified): Stick to Quidco-provided voucher codes to maximize your cashback potential.
What if My Cashback Still Doesn't Track?
We're here to help! If you've checked all the tips above and your cashback still hasn't tracked, you can submit a claim within 45 days of your purchase. Our friendly customer support team will do their best to assist you.
Keep Exploring Cashback Opportunities
We're constantly adding new retailers and exciting offers to Quidco. Browse our website and discover more ways to earn cashback on your everyday shopping.
Need More Help?
Our dedicated Customer Support team is always happy to answer your questions and guide you on your cashback journey.