We're sorry for your loss. We understand that dealing with someone's accounts after they have died can be difficult, and we'll do our best to make the process as straightforward as possible.
Informing us of a bereavement
To inform us of a bereavement, please send an email to privacy@quidco.com with the following information:
Your full name and contact details
The account holder's full name and the email address linked to their Quidco account
A copy of their death certificate
Once we've received the above information, we can close their account.
What happens to cashback in the account?
If there is cashback remaining in the account, we'll explain what we need from you before any funds can be released.
We may need additional information or documents to confirm who the funds should be paid to. We'll let you know what's needed once you've contacted us.
Additional resources
In addition to our direct support, we also encourage you to explore the following resources, which may provide additional guidance and support during this challenging time:
Cruse Bereavement Care: https://www.cruse.org.uk/
Grief Support Network: https://griefsupportnetwork.org/
The Compassionate Friends: https://www.compassionatefriends.org/
Our condolences go out to you during this difficult time. Please know that you are not alone, and we are here to help.