Why can’t I withdraw my cashback?
If you’re having trouble withdrawing your cashback, don’t worry. There are a few things that could be stopping you from making a withdrawal.
Here are some quick checks you can make:
Check you’ve reached the minimum withdrawal amount. You’ll need more than £1 in confirmed cashback before you can withdraw your funds.
If you’re a Premium member, check your available balance. We retain a small amount from your balance to cover your Premium membership benefits. We retain £1 when you upgrade, followed by £1 for every active 30 days. This is deducted from your account balance when you request a withdrawal.
Some of your cashback may still be tracking. Cashback needs to be confirmed before it’s available to withdraw. Take a look at your Activity page and check whether any of your transactions are showing as tracked but not yet confirmed.
Check that you’re not using a VPN. If you’re using a VPN or trying to withdraw while outside the UK, you won’t be able to complete your withdrawal. Try switching off your VPN, or wait until you’re back in the UK before trying again.
Check whether there’s an issue with your account. If your account has been blocked, you’ll see an error message on your Payments page. Check your registered email address to see if we’ve been in touch, and make sure your bank details are up to date.
Still having trouble? Get in touch with our Customer Support team and we’ll be happy to help.