Earning cashback with Quidco is exciting! To help you understand how it works, we'll explain why the cashback you see in your account might sometimes be different from the offer you initially clicked.
Different Cashback Rates for Different Products
Sometimes, the cashback rate that tracks might be different from the one you saw while browsing. This happens because the specific product(s) you purchased may qualify for a different rate within the retailer's offerings.
For example, you might see "up to 10% cashback," but your shopping cart contains an item eligible only for 5% cashback. The tracked rate will then reflect the 5% applicable to your purchase.
Cashback Confirmation & Uplifts
When you make a purchase through Quidco, you might initially see a placeholder amount like £0 in your account. Don't worry! This just means we've tracked your purchase and are waiting for the retailer to confirm it. Once confirmed, the amount will be updated to reflect the cashback you earned.
Confirmation usually takes about 2 weeks, but some purchases, like travel bookings or insurance, can take longer. This is because these types of purchases often have a longer processing time with the retailer.
Common Reasons for Cashback Differences
Here are a few reasons why your final cashback amount might be different than you expected:
Different Products, Different Rates: As mentioned above, always check the cashback rate for the specific items in your basket.
Voucher Codes: Using a voucher code from another website alongside your Quidco cashback link might affect your cashback. Some retailers don't allow you to earn cashback if you use a voucher code from a different source.
VAT and Fees: Some retailers don't pay cashback on VAT, delivery charges, or other fees. This means the amount you earn cashback on might be a bit lower than your total bill. Check this tool to calculate your VAT: http://www.vatcalculator.co.uk/
Rejected Cashback: In some cases, cashback might be rejected. This can happen if you didn't click through Quidco before your purchase, or if you returned some or all of your items. If your cashback is rejected, you can contact our customer support team for help.