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Updated over a week ago

Troubleshooting Retailer Link Issues

If you've experienced an issue with one of our retailer links, we want to help you get back to browsing quickly!

How to resolve common retailer link issues

  • Check your internet connection - are you able to visit any other retailers or websites?

  • Are you using a VPN? - A VPN (also known as a Virtual Private Network) can block you from accessing certain websites and can break the cashback process.

Reporting an Issue

We understand how important it is to get back to browsing quickly, so if you've found an issue with a retailer link, we're keen to resolve this as soon as possible.

Please contact our customer support team using Messenger, providing as much information as you can about the issue. This could include a screenshot of the page you were viewing, links to any pages you may have encountered, or simply a description of your experience.

Our customer support team will work to resolve the issue as quickly as possible.

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