Although we do everything we can to make it easy for you to raise a missing or declined cashback claim, sometimes there may be reason why you are unable to.
Retailer rules
Certain retailers don't accept cashback claims, which means unfortunately we'd be unable to take this further. If a retailer doesn't accept claims you'll be able to see this on the 'Good to know' section on the retailers page.
Typically, cashback should track within 3 days (72 hours) but some retailers take longer - you can see the estimated tracking speed on each retailer's page.
Time limits for raising a claim
Missing cashback: Let us know within 45 days of your purchase.
Cashback declined: You've got 6 months from the purchase date to raise a claim.
Quidco Compare
These deals can take up to 120 days to track depending on the product you've purchased – hang tight!
Unfortunately, you can't raise claims on Quidco Compare just yet. If this is your first one and it's not showing, give our friendly Customer Support a shout.
If your claim is not tracking
You are unable to raise a claim if there is no record of the click through from Quidco to the retailers page when making your purchase. If there is no click through, no cashback journey has been recorded, so raising a claim would get declined as Quidco would not being recognised as the referrer by the retailer.
Completing the claim form
If you need to make a claim to track your cashback, you can do this through our claims page. Our messenger bot Fin will take you through the journey; you'll need to provide Fin with screenshots and details of your purchase. If you're trying to raise a claim too early, you will be notified and see the retailer's typical tracking time.
If you're struggling to input the information in the claim, please take note of the prompts for the format of your information. It may be that the retailer requires a reference number in a different format. All information to raise your claim should be on the confirmation document you received from the retailer after you made the purchase. If you need any help raising the claim, please contact customer support who will be happy to help.