When your bonus displays a 'Declined' status on your Bonus Cashback page this could be because the cashback for the purchase you made to activate the bonus was declined (You can check if your purchase has been declined on your Activity page) or that unfortunately, you didn’t make a purchase that qualifies for this bonus.

If you feel your purchase was eligible for the bonus or you don't agree with the reason that your cashback was declined, please contact customer support and we'll be happy to help.

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