Common reasons a bonus is declined
Your bonus may be declined if:
You purchased outside the qualifying period: Your purchase needs to be made within the timeframe shown in the bonus terms.
You didn't meet the minimum spend: If the bonus requires a minimum qualifying spend, your eligible purchase amount must meet this requirement.
The cashback linked to the bonus was declined: If the qualifying cashback is declined, the bonus linked to that purchase may also be declined.
The cashback claim linked to the bonus was declined: If you've raised a claim for the qualifying purchase and the retailer declines that claim, the linked bonus may also be declined.
The linked cashback or claim wasn't confirmed within the required timeframe: In some cases, a cashback claim can take time to resolve. If the linked transaction can't be confirmed within the bonus's applicable timeframe, this may affect whether the bonus can be paid.
Where can I check my bonus?
If your bonus has been declined, you'll see a Declined status on your Bonus Cashback page.
Check the bonus details and terms to make sure your purchase met the requirements, including the qualifying dates and any minimum spend.
What if I think my bonus was declined incorrectly?
If you believe your purchase met the bonus terms, contact our support team and we'll take a closer look.
If your bonus was declined because the cashback or cashback claim linked to it was declined, check the reason for that decline too. This may explain why the bonus couldn't be paid.