If your cashback withdrawal has failed, the money will usually be returned to your Quidco balance so you can request another withdrawal.
Why did my withdrawal fail?
A withdrawal can fail if the bank details or PayPal information saved to your Quidco account is incorrect or out of date.
Before trying again:
Go to your Payment details in Settings.
Check that your bank or PayPal details are correct and up to date.
Update them if needed.
Once the failed payment has returned to your Quidco balance, request your withdrawal again.
What if my BACS withdrawal has failed?
A failed BACS payment can take up to 6 weeks to be returned to your Quidco account, depending on your bank.
This should happen automatically. If you've recently changed bank accounts, it's also worth checking with your bank in case the payment has been redirected.
If you're having trouble checking or updating your payment details, contact our support team and we'll be happy to help.
My withdrawal hasn't arrived. Has it failed?
Not necessarily. Different withdrawal methods have different processing times, so first check How long does a withdrawal take? to see when you should expect your payment.
If the expected timeframe has passed and you still haven't received your withdrawal, contact our support team so we can take a closer look.
In some cases, a withdrawal may take longer while we carry out additional security checks to help protect your account.