We may temporarily block or restrict a Quidco account when we need to carry out security, account or compliance checks, or when activity may not meet our terms.
If your account has been blocked, check the message we've sent you. It will explain what you need to do next.
Reasons your account may be blocked
There are several reasons we may need to restrict an account.
Duplicate accounts
Quidco only allows one account per member.
If we identify more than one account belonging to you, we may restrict the accounts while we resolve this with you. You may be asked to confirm which account you'd like to keep.
Suspicious or unusual activity
We may temporarily restrict your account if we identify activity that requires additional security checks. This might include unusual login patterns.
We may ask you to confirm information or complete verification steps before access can be restored. This may include asking for the last 4 digits of the bank account number linked to your account.
Account or compliance checks
We may occasionally need to check activity on your account to make sure it meets our terms.
Depending on the check, we may ask you to provide additional information or documents, such as:
Proof of purchase
Information about a transaction
Proof of identity, such as a driving licence or passport
We'll let you know what information is required and how to provide it.
Our Quidco terms haven't been met
Your account may be restricted if activity doesn't meet Quidco's terms, including misuse of promotions or referral offers. You can view the terms in the Quidco Account Holder Agreement.
Depending on the circumstances, cashback, bonuses or other transactions may be affected.
Serious or repeated breaches of our terms may result in your account being permanently closed.
Verification hasn't been completed
If we've asked you to complete a security or identity check, your account may remain restricted until we've received and reviewed the information required.
If you're asked to provide proof of identity, please follow the instructions we've sent you and make sure the details match your Quidco account.
How do I get my account unblocked?
If your account has been blocked:
Check the message from Quidco: We'll explain why we need additional information or action from you where we're able to do so.
Follow the instructions provided: This could include confirming account information, choosing which duplicate account to keep or providing supporting documents.
Send only the information we've requested: Follow the instructions in our message when providing personal information or documents.
Wait for us to review your information: We'll let you know the outcome once we've completed the necessary checks.
If you're unsure what you need to provide, contact our support team for help.
Can an account be permanently blocked?
Yes. In some circumstances, we may decide that an account can't be reopened.
This can happen where there has been a serious or repeated breach of Quidco's terms, including misuse of accounts, transactions, referrals or promotions.
If your account has been permanently closed, we'll let you know the outcome.
Most account blocks are temporary. You can usually resolve them by verifying your details or completing the requested steps. We aim to restore access quickly and securely.
Some serious breaches mean an account will stay permanently closed.
If you believe your account has been restricted incorrectly, contact our support team.
We'll check your account and let you know whether we need any further information from you.