If you haven't logged in or had any activity on your Quidco account for six consecutive months, your balance might be flagged as 'dormant user claimed credit' and removed temporarily to protect it. This measure ensures your funds are securely managed until you reactivate your account.
Special considerations
Premium Membership Deductions: Fees from Quidco Premium memberships might reduce reinstated balances during inactivity periods. Stay aware of these charges when managing your wallet.
Reinstating Older Credits: Dormant credits, even older ones, can often be reinstated upon request to customer support if you haven't retrieved them yet.
If you contact our customer support team, they'll be happy to add the cashback balance back into your account again so you can request a withdrawal on the same working day.
To recover your credits, check your Quidco wallet. Funds flagged as 'dormant user claimed credit' are typically restored after a short review. If they aren't reinstated or the amount appears incorrect, contact our support team. When they are available in your wallet, follow the withdrawal process to access your balance.
Why is it done?
Safeguarding balances during inactivity ensures secure fund management and prevents permanent loss of your cashback.
Safeguarding your cashback balance
To ensure your cashback balance remains safe, you should try to log into your Quidco account every six months and make a small purchase if possible. Even if you aren't ready to make a purchase, simply clicking through to visit a retailer will prevent your account from falling dormant.
You do not need to make a purchase to keep your account active—clicking through to visit a retailer is sufficient. Monitoring your cashback balance and pending transactions regularly also ensures your account remains active.
Contact us with any further questions
If you have any further questions about dormant accounts, please do not hesitate to contact our customer support team, who will be happy to help and advise you further.