There are many reasons cashback fails to track and for the majority of these, but there is something you can do on your end to prevent that. Below is a list of common reasons cashback fails to track, please click on the links below to find out more:
Checking the cashback rate
Have you checked to make sure the item(s) purchased are cashback eligible? Some retailers will have multiple cashback rates to choose from but that doesn't mean that everything you buy can earn cashback. For example, a retailer such as Argos or Curry's who sell a wide variety of products, may only offer specific cashback rates for certain items. You might see that there is a rate of '10% cashback for Beds' - this would only get you cashback if you bought a bed. Some retailers may offer cashback for 'All purchases' but when this rate is not on offer you would only get cashback if your item was specified within the rate wording.
Terms & Conditions
Every retailer has their own individual terms that you should pay attention to. These will be listed under the cashback rates on our website as 'Do's and Don'ts'. On our app you'll see these under the tab 'Cashback details'. This section will always detail the specifics on what you need to be aware of when purchasing from a retailer. For example, if a retailer offers cashback for new customers only, or if they have certain brand exclusions.
Making an amendment to your purchase
Cashback is a referral fee paid to us from the retailer through a third party network. If any amendments are made to a purchase, this will break the link seeing Quidco as the referring party which will prevent cashback from being tracked. This could be something like a full or partial cancellation of an order, or a room change for a hotel. In cases where you are using click and collect in conjunction with cashback, you'd need to make sure the item you collect is the exact item reserved for you.
Your internet connection
Cashback is an online experience and just like with anything online a good connection is super helpful! Anytime your WiFi drops, even if only briefly, or you refresh your page, it'll interfere with our tracking link which will cause your purchase to not track. In these instances we can't claim for cashback as there is no referral link after your refresh. If you have any connection issues mid-purchase it's recommended to restart your purchase journey via Quidco again. The best thing to do is to make sure you commit to your purchase in one smooth sitting.
Clear your browsing data
Leading on from the previous point, clearing your browsing data (cookies) is the single most important thing you can do. It's best practice to do this prior to logging in to Quidco. We use the cookies in your browser to track your purchase and when these are very congested it becomes super difficult for a purchase to track. Imagine trying to get a seat on a bus - it would be much easier if the bus was empty compared to the bus being full. You can view this article here for help on how to clear your cookies.
Voucher codes & Discounts
Unless otherwise stated in the wording of the rate, voucher codes or discounts (such as student or staff discounts) cannot be used in conjunction with cashback. If you've used one of these then you will be unable to raise a claim as the cashback is not eligible.
Has enough time passed since purchase?
The majority of retailers will track a purchase within 72 hours, with over 60% tracking within an hour! Unless otherwise stated, you should wait at least 72 hours before chasing untracked cashback. On our website, you'll see a section called 'When will I get my cashback?' which will detail the maximum time a retailer may take to track. This is found on the 'Cashback details' section of the Quidco app.
Are you using a VPN?
Please disable your VPN when purchasing through Quidco as this will interfere with tracking. VPNs are designed in such a way that they securely encrypt your data so that your data is hidden in a virtual tunnel. When using a VPN, you are masking the data in your browser, meaning we cannot track your purchase. If you have used a VPN and your purchase has failed to track we may be able to get your cashback via a manual claim. The chances of success may be slim and for future purchases it's strongly advised to disable your VPN.
If any of the above apply to you for your untracked purchase, we can't unfortunately do anything more. Please use the above reasons for failed tracking as guidance on how to improve your purchase journey and better ensure cashback tracks. Following those tips will help you become a cashback connoisseur!
A claim gives us the opportunity to investigate the reason for the failed tracking so that you know what to do differently in the future. Should you need to raise a claim, you can do so here. Please ensure this is raised within 45 days of the purchase or a retailer may not process the claim at all.