Making a Purchase

Have a query about a purchase you've made? We'll cover off all the key areas of purchasing with Quidco in this topic, so read on to learn more.

39 articles in this collection
Written by Rob

What happens when I've made my purchase?

Find out what happens with your cashback once you've completed your purchase

Written by Rob
Updated over a week ago

Standard Cashback Exclusions

Learn what could affect any purchase you make with us

Written by Rob
Updated over a week ago

Cashback statuses explained

Learn more about what your cashback status means

Written by Rob
Updated over a week ago

Tracking

Why hasn't my cashback tracked?

Find out why your cashback might have not tracked and what you can do to resolve this.

Written by Rob
Updated over a week ago

My Cashback is not the correct amount I was expecting

Written by Rob
Updated this week

Why has my purchase tracked with amount £0?

There are many reasons your cashback could track at zero, read me to find out more!

Written by Rob
Updated over a week ago

I opted in to a bonus but my cashback didn't track

Written by Rob
Updated over a week ago

Why are none of my purchases tracking?

Written by Rob
Updated over a week ago

Why hasn't my Amazon cashback tracked?

Written by Rob
Updated over a week ago

How to find your Purchase ID

Written by Rob
Updated over a week ago

Claims

What is a claim and when will I need one?

Written by Rob
Updated over a week ago

Where is my cashback claim?

Written by Rob
Updated over a week ago

Why can't I raise a cashback claim?

Written by Rob
Updated over a week ago

How do I update the information on my claim?

Written by Rob
Updated over a week ago

Why has my cashback claim been declined?

Written by Rob
Updated over a week ago

How to find your Claim ID

Written by Rob
Updated over a week ago

How do I raise a Highest Cashback Guarantee claim?

Written by Rob
Updated over a week ago

Declined

How do I view a decline reason in my activity?

Written by Rob
Updated over a week ago

Why has my cashback been declined?

Written by Rob
Updated over a week ago

Bonuses

How do Quidco bonuses work?

Written by Rob
Updated over a week ago

What do the bonus statuses mean?

Written by Rob
Updated over a week ago

When will I receive my bonus?

Written by Rob
Updated over a week ago

Why has my bonus been declined?

Written by Rob
Updated over a week ago

Payments

When will I receive my cashback?

Seeing your cashback delayed? Read me!

Written by Rob
Updated over a week ago

Why is my cashback taking longer than I expected?

Written by Rob
Updated over a week ago

How do I know when I have a payment ready?

Written by Rob
Updated over a week ago

High Street Cashback

How do I earn cashback on the High Street?

Written by Rob
Updated over a week ago

What if my High Street cashback purchase doesn't track?

Written by Rob
Updated over a week ago

When will I receive my High Street cashback?

Written by Rob
Updated over a week ago

Why has my High Street cashback been declined?

Written by Rob
Updated over a week ago

ClickSnap

How do I upload my ClickSnap receipt?

Written by Rob
Updated over a week ago

Why isn't my ClickSnap receipt showing in my activity?

Written by Rob
Updated over a week ago

Why is my ClickSnap cashback less than I was expecting?

Written by Rob
Updated over a week ago

Vouchers / Offers

How do I use a voucher code?

Written by Rob
Updated over a week ago

What if my voucher code or offer doesn't work?

Written by Rob
Updated over a week ago

What's the difference between vouchers and offers?

Written by Rob
Updated over a week ago

Good to Know

What is a 'mobile' booking?

Written by Rob
Updated over a week ago

Can I get cashback on reserve and collect purchases?

Written by Rob
Updated over a week ago

How do I query a delivery or refund issue?

Written by Rob
Updated over a week ago